Keys to successful first encounters

Introduce yourself and your business in a friendly, professional way

First impressions are essential, especially when it comes to business. That’s why it’s important to know how to introduce yourself and your company in a friendly and professional way. The key is to strike a balance between being personable and maintaining a sense of professionalism. When introducing yourself, be sure to smile and make eye contact. Shake hands if appropriate. Give your name and the name of your business, and briefly explain what you do. For example, you might say something like, “I’m Jane Smith, the owner of ABC Company. We provide XYZ services.” When introducing your company, keep your explanation brief and focus on the benefits that your company provides. For example, you might say, “ABC Company is the leading provider of XYZ services in the area.” By taking the time to introduce yourself and your business in a friendly, professional way, you’ll make a positive first impression that can help you attract new clients and customers.

Mention what services you offer and how you can help them

At the end of every conversation, you have an opportunity to mention the services you offer and how you can help the person you’re speaking with. This is called a ‘call to action.’ A call to action should be brief, specific, and clear. For example, you might say, ‘If you ever need help with your taxes, give me a call.’ By being specific about the services you offer, you’ll be more likely to get a response. And by being clear about how you can help, you’ll leave the person with a positive impression of your business. So next time you’re finishing up a conversation, remember to include a call to action. It could be the key to landing your next client. Be clear and concise in your communication – don’t waffle on or go off on tangents.

Listen to what the client has to say and take notes if necessary

The success of any business depends on its ability to meet the needs of its clients. When meeting with a potential client, listening carefully to what they have to say is important. They’ll likely provide valuable insights into their business needs and what they’re looking for in a service provider. By taking the time to really listen, you can better understand the client’s business and how you can best serve them. And if you need to, don’t be afraid to take notes during the meeting so that you can remember key points later on. By showing that you’re attentive and responsive to the client’s needs, you’ll be one step closer to sealing the deal.

Follow up with the client after the initial conversation to see if they need any more help or have any questions

After you’ve had your initial conversation with the client and collected all the necessary information, it’s important to follow up. This shows that you care about their project and want to ensure everything is going smoothly. It also allows you to answer any questions or help them with any problems. The best way to follow up is to send a quick email or call them. You don’t need to spend a lot of time on this, just check in and see how things are going. If everything is going well, great! If not, you can offer your assistance. Either way, following up is crucial to excellent customer service.

Thank them for their time and let them know you’ll be in touch soon

Thanking a client for their time is always a tricky balance. You want to be sincere but don’t want to overdo it and come across as insincere. You also don’t want to be too brief or you risk seeming unprofessional. So how do you strike the perfect balance? The key is to keep it brief but not too brief. Thank them for their time, and let them know you’ll be in touch soon. And above all, be sincere. A sincere thank you goes a long way.


Speaking with clients can be nerve-wracking, but it doesn’t have to be. By following these simple tips and using the techniques in my Speaking Mastery course, you can make a great impression on potential customers and show them that you’re knowledgeable and professional. Thanks for reading, and I hope this information helps you make more deals!

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s