On this episode, I chat with a Ukrainian woman about the culture and people of her country.

English Level: B1 🇺🇦🇨🇦

Show Notes:

  1. Introduction (0:21)
  2. Anastasia’s current experience as a refugee in Italy and how she maintains a good attitude (01:57)
  3. Is there something that we in Germany can do for Ukrainians fleeing to Germany (04:15)
  4. Growing up in Ukraine under the communist mindset (06:55)
  5. Traditions in western Ukraine (10:49) 
  6. Favorite Places to visit in Ukraine (14:16)
  7. Qualities of Ukrainians that we can learn from (15:21)
  8. Attitude towards refugees (20:09)
  9. How to connect with Anastasia (24:23)

Vocabulary Words:

  1. Endearingliebenswert
  2. Communist inheritance – kommunistisches Erbe
  3. MindsetDenkweise, Mentalität
  4. EmpathyMitgefühl
  5. Temporarily displaced persons – vorübergehend Vertriebene bzw. Flüchtlinge
  6. Permanently displaced persons – dauerhaft Vertriebene bzw. Flüchtlinge

Mistake to Avoid:

(incorrect use of the continuous tense) Whatever you have NOT whatever you’re having (22:23)

Comprehension Questions:

  1. What does Anastasia do to not fall into depression or negative thoughts in the current situation of war in Ukraine?
  2. What are the three needs that Ukrainian refugee women currently have?
  3. What does every Western Ukrainian do for the Easter celebration?
  4. What is Anastasia’s favorite dish?
  5. What is the first quality of Ukrainians Anastasia mentions?
  6. What is the definition of a refugee according to Anastasia’s new understanding?


Question to consider:

Have you ever changed your negative opinion about someone after getting to know them better?


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The woman who started a Customer Service Revolution in the country where the word ‘SERVE’ doesn’t exist in the language (and then moved on to other countries :))

I teach and consult companies and entrepreneurs in NYC, London, Brussels, Bulgaria and Ukraine on how they can dramatically improve their relationships with clients, partners and employees. My expertise is in CHANGING leaders’ ATTITUDE to their clients and employees plus building a system around customer service.

US certified Customer Experience Consultant by TheDijulius Group – the world’s leader in Customer Experience Consulting and Training

MBA Professor on Customer Experience Management and Professional Speaker at National Speakers Association in New York City.

Brands I’m honored to work with: Max Mara, KENZO, VISA, McDonald’s, OTP Bank, Jabil (Fortune500), Credit Agricole Bank and others

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